International Conferences

DateConf.CityAbstract
2009/9/6~9Sydney2009-03-11
2009/3/17~20BerlinClosed
2009/10/11~14Irland Dublin2009-02-16
2009/12/6~9U.S.A. Orlando2009-10-09
2009/5/31~1?Taiwan Taipei2009-01-31
[Healthcare Conference Alerts]

Photo Gallery of Activities

Benchmark Hospital for Quality
Benchmark Hospital for Quality

Patient Satisfaction:2008Q4
Hosp.EROPDIPDHosp.EROPDIPD
Main79%83%84%LuJi80%86%90%
Erlin81%79%84%CiAi
YSheng74%85%78%YouMin
NanJi91%81%86%LuDong
Ped88%87%80%LTC82%
DentalChiMed

Point of View

Satisfaction Surveys in CCH
2008-12-12 19:29

CCH has a long history of using questionnaires to investigate patient satisfaction. When our department first took on the responsibility for these surveys, we interviewed staff to see who had designed the system. However, no one knew. Ten years ago, the hospital implemented Total Quality Management (TQM) and …
[FullText]

What is a "Mini-Q"?
2008-12-02 15:15

In order to further understand the difficulties encountered by staff members actively involved in our quality control circle (QCC) program, as well as to have an opportunity to inspect and advise on their work, we instituted an on-site visit schedule starting with QCC groups enrolled in our sixth cycle. During these inspections, we received lots of valuable feedback, including many complaints…
[FullText]

The 5S Movement
2008-12-01 11:11

Many people visit a hospital: patients, their families, staff, local and national compliance inspectors, hospital accreditation surveyors, and groups from other hospitals come to study. They all gain their first impressions from the general housekeeping observed at the hospital. They clearly equate cleanliness, orderliness, and tidiness with environmental consciousness and a focus on health and safety excellence…
[FullText]

Australian lorikeets bringing you the latest news from the world of healthcare quality and safety

News Highlights

2009-02-02 09:00 Because we are busy from now until Chinese New Year preparing yearbooks for the past year and upgrading our website, we have not scheduled any classes during this period. We are reviewing the successes and failures from 2008, and hope that this will lead to even better things in 2009. Rest now, and expect new things after the New Year!
2009-02-03 09:00 Yearbooks for Quality Control Circles, Patient Satisfaction, and Employee Satisfaction have been sent to the publishers. As in previous years, the contents include results from hospitals in the CCH league, and the publications will make a fine addition to your preparation for hospital accreditation.
2009-02-03 09:00 We have just come to the close of a difficult, but successful, first year of partnership with the Pingdong Christian Hospital concerning their patient satisfaction surveys. The initial yearbook has just been completed, and is now in the hands of the publisher. Patient satisfaction will now become a regular item, and in 2009 we will cooperate in setting up an employee satisfaction survey system.
2009-02-13 12:00 A summit conference in Pingdong for hospitals leaders, to get them up to speed on recent developments in hospital management, especially in regards to safety. Also to advise them on how to handle the reports they will now be receiving from departmental chiefs who have undergone training in risk management and RCA.
2009-02-15 09:00 Continue the next semester of our Asia University Masters Program, focusing on risk management. Beginning with this semester, the Central Taiwan University of Science and Technology will also send students to attend our courses.

Overseas Medical News
2008-03-13 22:25

Patient Safety Dashboards

Aims are chosen in a balanced set of performance dimensions, such as clinical quality, patient satisfaction, financial performance and organizational effectiveness, and are often presented as a “dashboard” or “balanced scorecard.”A typical clinical quality aim for hospitals could be “reduce our inpatient mortality rate by 20 percent within two years.”
[More]

"Dr Lan"
2008-03-25 11:11

First Term of Service

(p.48) What was to be the next step? Knowing the missionary zest of one who had influenced him in adolescence now a professor in the Medical School—Dr. Hung Barbour, David went to consult him. Dr. Barbour’s father, Robert Barbour, had some years earlier temporarily left the family seat of Bonskeid, near Pitlochry, and had gone into the cotton industry in Liverpool. There he became a rich man and also a devoted member of the Presbyterian Church of England, with an ardent bias for overseas missions, focused especially of Formosa. His elder son, Robert, had entered the ministry but had died an untimely death of tuberculosis. In his will he had left a large sum of money the interest of which was to be used for the salary of a medical missionary to Formosa. A very fine portrait of him hung in the chapel of the Changhua hospital for nearly fifty years.     [More]

Employee Satisfaction
2008Q4
Hosp.%Hosp.%
Main54%LuJi41%
Erlin49%CiAi
YSheng45%YouMin
NanJi58%LuDong
Ped47%LTC69%
DentalChiMed
Employee Suggestions
To 2008-12
Hosp.Num.Hosp.Num.
Main2,116LuJi324
Erlin203CiAi
YSheng242YouMin
NanJi144LuDong
Ped409LTC81
DentalChiMed
Incident Reports
To 2008-12
Hosp.Num.Hosp.Num.
Main2,503LuJi28
Erlin513CiAi
YSheng128YouMin
NanJi95LuDong
Ped116LTC40
DentalChiMed

Patient Safety Compass

Incident Severity Statistics

To 2008-12

Row
Frequent00252511,5231,628
Likely305223892160
Possible342101284115
Unlikely2021243151
Rare000512228
Column84111011061,7521,982

TQM Annual Growth

Patient Falls Control Chart