What is a Quality
Control Circle (QCC)?
a group of staff who meet regularly to discuss quality related work problems in
their department so that they may examine and generate solutions to these.
The QCC concept starts with the assumption that the causes of poor quality
performance are not known, and that there is need for analysis to discover what
actually causes the poor performance (other programs largely assume that the
work force could do better but is holding back for no good reason). The QC
Circle recognizes the need for prior training in use of the tools of analysis.
The basic thinking process is:
- we don't really know the cause of our quality troubles; we don't even know which
are the main troubles. Hence,
- we must teach people how to analyze the trouble pattern to identify the
main troubles. Also,
- we must teach people how to list the suspected causes of the main troubles, and
how to discover which are the real causes. Then
- we must help people to secure remedies for these real causes. Finally,
- we must teach people how to hold the gains through modern control
All workers reap the benefit of participation: