| ID | Survey Question | Invalid | Valid |  ← Likert Scale →  | Num. | Den. | Avg. | 95.0% CI |
| % | % | 1 | 2 | 3 | 4 | 5 | Num. | Den. | 2Box | LL | UL |
| 2.1 | Emergency Department Patient Satisfaction: Environment Implementation | 0.0 | 366.1 | 0.9 | 10.4 | 60.5 | 213.1 | 81.3 | 1,461.9 | 1,830.6 | 79.9% | 74.7% | 85.1% |
| 0.0% | 100.0% | 0.2% | 2.8% | 16.5% | 58.2% | 22.2% | 294.4 | 366.1 | 80.4% | 76.0% | 84.1% |
| 2.1.1 | Emergency Department Patient Satisfaction: Hospital Transport and Parking Convenience | 0 | 370 | 3 | 16 | 72 | 207 | 72 | 1,439 | 1,850 | 77.8% | 75.9% | 79.7% |
| 0.0% | 100.0% | 0.8% | 4.3% | 19.5% | 55.9% | 19.5% | 279 | 370 | 75.4% | 70.8% | 79.5% |
| 2.1.2 | Emergency Department Patient Satisfaction: Hospital Spacious without Crowding | 0 | 371 | 1 | 11 | 56 | 227 | 76 | 1,479 | 1,855 | 79.7% | 77.9% | 81.6% |
| 0.0% | 100.0% | 0.3% | 3.0% | 15.1% | 61.2% | 20.5% | 303 | 371 | 81.7% | 77.4% | 85.3% |
| 2.1.3 | Emergency Department Patient Satisfaction: Appropriate Air-Conditioning (Hot, Cold), Good Lighting | 0 | 370 | 1 | 4 | 39 | 238 | 88 | 1,518 | 1,850 | 82.1% | 80.3% | 83.8% |
| 0.0% | 100.0% | 0.3% | 1.1% | 10.5% | 64.3% | 23.8% | 326 | 370 | 88.1% | 84.4% | 91.0% |
| 2.1.4 | Emergency Department Patient Satisfaction: Waiting Area Seating Comfortable and Available | 0 | 372 | 1 | 19 | 97 | 188 | 67 | 1,417 | 1,860 | 76.2% | 74.2% | 78.1% |
| 0.0% | 100.0% | 0.3% | 5.1% | 26.1% | 50.5% | 18.0% | 255 | 372 | 68.5% | 63.7% | 73.1% |
| 2.1.5 | Emergency Department Patient Satisfaction: All Floors Are Clearly Marked With Signs Or Bulletin Boards | 0 | 371 | 0 | 8 | 47 | 222 | 94 | 1,515 | 1,855 | 81.7% | 79.9% | 83.4% |
| 0.0% | 100.0% | 0.0% | 2.2% | 12.7% | 59.8% | 25.3% | 316 | 371 | 85.2% | 81.2% | 88.4% |
| 2.1.6 | Emergency Department Patient Satisfaction: Treatment Room and Instruments Are Clean | 0 | 370 | 0 | 6 | 46 | 226 | 92 | 1,514 | 1,850 | 81.8% | 80.1% | 83.6% |
| 0.0% | 100.0% | 0.0% | 1.6% | 12.4% | 61.1% | 24.9% | 318 | 370 | 85.9% | 82.0% | 89.1% |
| 2.1.7 | Emergency Department Patient Satisfaction: Toilet Facilities Are Clean | 0 | 372 | 1 | 14 | 97 | 175 | 85 | 1,445 | 1,860 | 77.7% | 75.8% | 79.6% |
| 0.0% | 100.0% | 0.3% | 3.8% | 26.1% | 47.0% | 22.8% | 260 | 372 | 69.9% | 65.0% | 74.3% |
| 2.1.8 | Emergency Department Patient Satisfaction: Floors and Corridors Are Clean | 0 | 333 | 0 | 5 | 30 | 222 | 76 | 1,368 | 1,665 | 82.2% | 80.3% | 84.0% |
| 0.0% | 100.0% | 0.0% | 1.5% | 9.0% | 66.7% | 22.8% | 298 | 333 | 89.5% | 85.7% | 92.3% |
| 2.2 | Emergency Department Patient Satisfaction: Waiting Time | 0.0 | 333.9 | 1.6 | 10.6 | 78.3 | 182.7 | 60.7 | 1,292.0 | 1,669.3 | 77.4% | 72.1% | 82.7% |
| 0.0% | 100.0% | 0.5% | 3.2% | 23.4% | 54.7% | 18.2% | 243.4 | 333.9 | 72.9% | 67.9% | 77.4% |
| 2.2.1 | Emergency Department Patient Satisfaction: Waiting Time for Registration and Payment | 0 | 365 | 2 | 8 | 55 | 236 | 64 | 1,447 | 1,825 | 79.3% | 77.4% | 81.1% |
| 0.0% | 100.0% | 0.5% | 2.2% | 15.1% | 64.7% | 17.5% | 300 | 365 | 82.2% | 77.9% | 85.8% |
| 2.2.2 | Emergency Department Patient Satisfaction: Waiting Time To Be Seen by Doctor | 0 | 367 | 5 | 12 | 73 | 216 | 61 | 1,417 | 1,835 | 77.2% | 75.3% | 79.1% |
| 0.0% | 100.0% | 1.4% | 3.3% | 19.9% | 58.9% | 16.6% | 277 | 367 | 75.5% | 70.8% | 79.6% |
| 2.2.3 | Emergency Department Patient Satisfaction: Duration Of Consultation With Doctor | 0 | 364 | 2 | 7 | 65 | 208 | 82 | 1,453 | 1,820 | 79.8% | 78.0% | 81.7% |
| 0.0% | 100.0% | 0.5% | 1.9% | 17.9% | 57.1% | 22.5% | 290 | 364 | 79.7% | 75.2% | 83.5% |
| 2.2.4 | Emergency Department Patient Satisfaction: Waiting Time for Laboratory Results | 0 | 361 | 2 | 10 | 66 | 219 | 64 | 1,416 | 1,805 | 78.4% | 76.6% | 80.3% |
| 0.0% | 100.0% | 0.6% | 2.8% | 18.3% | 60.7% | 17.7% | 283 | 361 | 78.4% | 73.9% | 82.3% |
| 2.2.5 | Emergency Department Patient Satisfaction: Waiting Time for Prescriptions | 0 | 333 | 0 | 8 | 57 | 195 | 73 | 1,332 | 1,665 | 80.0% | 78.1% | 81.9% |
| 0.0% | 100.0% | 0.0% | 2.4% | 17.1% | 58.6% | 21.9% | 268 | 333 | 80.5% | 75.9% | 84.4% |
| 2.2.6 | Emergency Department Patient Satisfaction: Waiting Time for Surgical Operations | 0 | 278 | 0 | 10 | 118 | 108 | 42 | 1,016 | 1,390 | 73.1% | 70.8% | 75.4% |
| 0.0% | 100.0% | 0.0% | 3.6% | 42.4% | 38.8% | 15.1% | 150 | 278 | 54.0% | 48.1% | 59.7% |
| 2.2.7 | Emergency Department Patient Satisfaction: Waiting Time for Admission as Inpatient | 0 | 269 | 0 | 19 | 114 | 97 | 39 | 963 | 1,345 | 71.6% | 69.2% | 74.0% |
| 0.0% | 100.0% | 0.0% | 7.1% | 42.4% | 36.1% | 14.5% | 136 | 269 | 50.6% | 44.6% | 56.5% |
| 2.3 | Emergency Department Patient Satisfaction: Service Attitude  | 0.0 | 354.2 | 0.3 | 6.0 | 33.9 | 226.7 | 87.3 | 1,457.3 | 1,771.0 | 82.3% | 76.7% | 87.9% |
| 0.0% | 100.0% | 0.1% | 1.7% | 9.6% | 64.0% | 24.6% | 314.0 | 354.2 | 88.7% | 84.9% | 91.5% |
| 2.3.1 | Emergency Department Patient Satisfaction: Triage Personnel Service Attitude | 0 | 353 | 1 | 7 | 32 | 235 | 78 | 1,441 | 1,765 | 81.6% | 79.8% | 83.4% |
| 0.0% | 100.0% | 0.3% | 2.0% | 9.1% | 66.6% | 22.1% | 313 | 353 | 88.7% | 84.9% | 91.6% |
| 2.3.2 | Emergency Department Patient Satisfaction: Registration, Accounting Personnel Service Attitude | 0 | 363 | 0 | 7 | 31 | 244 | 81 | 1,488 | 1,815 | 82.0% | 80.2% | 83.8% |
| 0.0% | 100.0% | 0.0% | 1.9% | 8.5% | 67.2% | 22.3% | 325 | 363 | 89.5% | 86.0% | 92.3% |
| 2.3.3 | Emergency Department Patient Satisfaction: Doctor Attitude Kind And Gentle | 0 | 362 | 0 | 7 | 25 | 233 | 97 | 1,506 | 1,810 | 83.2% | 81.5% | 84.9% |
| 0.0% | 100.0% | 0.0% | 1.9% | 6.9% | 64.4% | 26.8% | 330 | 362 | 91.2% | 87.8% | 93.7% |
| 2.3.4 | Emergency Department Patient Satisfaction: Nurses Attitude Kind And Gentle | 0 | 366 | 1 | 7 | 26 | 228 | 104 | 1,525 | 1,830 | 83.3% | 81.6% | 85.0% |
| 0.0% | 100.0% | 0.3% | 1.9% | 7.1% | 62.3% | 28.4% | 332 | 366 | 90.7% | 87.3% | 93.3% |
| 2.3.5 | Emergency Department Patient Satisfaction: Laboratory Personnel Service Attitude | 0 | 353 | 0 | 5 | 36 | 223 | 89 | 1,455 | 1,765 | 82.4% | 80.7% | 84.2% |
| 0.0% | 100.0% | 0.0% | 1.4% | 10.2% | 63.2% | 25.2% | 312 | 353 | 88.4% | 84.6% | 91.3% |
| 2.3.6 | Emergency Department Patient Satisfaction: Pharmacy Personnel Service Attitude | 0 | 356 | 0 | 4 | 32 | 235 | 85 | 1,469 | 1,780 | 82.5% | 80.8% | 84.3% |
| 0.0% | 100.0% | 0.0% | 1.1% | 9.0% | 66.0% | 23.9% | 320 | 356 | 89.9% | 86.3% | 92.6% |
| 2.3.7 | Emergency Department Patient Satisfaction: Security Guards Service Attitude | 0 | 353 | 0 | 7 | 34 | 227 | 85 | 1,449 | 1,765 | 82.1% | 80.3% | 83.9% |
| 0.0% | 100.0% | 0.0% | 2.0% | 9.6% | 64.3% | 24.1% | 312 | 353 | 88.4% | 84.6% | 91.3% |
| 2.3.8 | Emergency Department Patient Satisfaction: Escort Nurses Service Attitude | 0 | 355 | 0 | 5 | 33 | 226 | 91 | 1,468 | 1,775 | 82.7% | 80.9% | 84.5% |
| 0.0% | 100.0% | 0.0% | 1.4% | 9.3% | 63.7% | 25.6% | 317 | 355 | 89.3% | 85.6% | 92.1% |
| 2.3.9 | Emergency Department Patient Satisfaction: Volunteers Service Attitude | 0 | 354 | 0 | 5 | 35 | 227 | 87 | 1,458 | 1,770 | 82.4% | 80.6% | 84.1% |
| 0.0% | 100.0% | 0.0% | 1.4% | 9.9% | 64.1% | 24.6% | 314 | 354 | 88.7% | 85.0% | 91.6% |
| 2.3.10 | Emergency Department Patient Satisfaction: Cleaning Personnel Service Attitude | 0 | 327 | 1 | 6 | 55 | 189 | 76 | 1,314 | 1,635 | 80.4% | 78.4% | 82.3% |
| 0.0% | 100.0% | 0.3% | 1.8% | 16.8% | 57.8% | 23.2% | 265 | 327 | 81.0% | 76.4% | 84.9% |
| 2.4 | Emergency Department Patient Satisfaction: Medical Treatment Process | 0.0 | 361.7 | 0.3 | 5.5 | 38.8 | 224.7 | 92.3 | 1,488.2 | 1,808.3 | 82.3% | 78.0% | 86.6% |
| 0.0% | 100.0% | 0.1% | 1.5% | 10.7% | 62.1% | 25.5% | 317.0 | 361.7 | 87.6% | 83.9% | 90.7% |
| 2.4.1 | Emergency Department Patient Satisfaction: Doctors Are Patient and Listen Attentively to my Medical Condition | 0 | 366 | 1 | 7 | 41 | 222 | 95 | 1,501 | 1,830 | 82.0% | 80.3% | 83.8% |
| 0.0% | 100.0% | 0.3% | 1.9% | 11.2% | 60.7% | 26.0% | 317 | 366 | 86.6% | 82.7% | 89.7% |
| 2.4.2 | Emergency Department Patient Satisfaction: Doctors Meticulously Examine and Carefully Explain my Medical Condition | 0 | 364 | 0 | 7 | 43 | 221 | 93 | 1,492 | 1,820 | 82.0% | 80.2% | 83.7% |
| 0.0% | 100.0% | 0.0% | 1.9% | 11.8% | 60.7% | 25.5% | 314 | 364 | 86.3% | 82.3% | 89.4% |
| 2.4.3 | Emergency Department Patient Satisfaction: Doctors Are Expert And Highly Skilled | 0 | 365 | 1 | 4 | 44 | 230 | 86 | 1,491 | 1,825 | 81.7% | 79.9% | 83.5% |
| 0.0% | 100.0% | 0.3% | 1.1% | 12.1% | 63.0% | 23.6% | 316 | 365 | 86.6% | 82.7% | 89.7% |
| 2.4.4 | Emergency Department Patient Satisfaction: Doctors Respect My Privacy | 0 | 364 | 0 | 5 | 36 | 231 | 92 | 1,502 | 1,820 | 82.5% | 80.8% | 84.3% |
| 0.0% | 100.0% | 0.0% | 1.4% | 9.9% | 63.5% | 25.3% | 323 | 364 | 88.7% | 85.1% | 91.6% |
| 2.4.4.1 | Emergency Department Patient Satisfaction: Nurses Respect My Privacy | 0 | 362 | 0 | 4 | 31 | 230 | 97 | 1,506 | 1,810 | 83.2% | 81.5% | 84.9% |
| 0.0% | 100.0% | 0.0% | 1.1% | 8.6% | 63.5% | 26.8% | 327 | 362 | 90.3% | 86.9% | 93.0% |
| 2.4.5 | Emergency Department Patient Satisfaction: Nurses Carefully Explain The Process of Seeing The Doctor | 0 | 349 | 0 | 6 | 38 | 214 | 91 | 1,437 | 1,745 | 82.3% | 80.6% | 84.1% |
| 0.0% | 100.0% | 0.0% | 1.7% | 10.9% | 61.3% | 26.1% | 305 | 349 | 87.4% | 83.5% | 90.5% |
| 2.5 | Emergency Department Patient Satisfaction: Results of Service | 0.0 | 349.5 | 0.8 | 7.5 | 57.5 | 201.0 | 82.8 | 1,406.0 | 1,747.5 | 80.5% | 76.7% | 84.2% |
| 0.0% | 100.0% | 0.2% | 2.1% | 16.5% | 57.5% | 23.7% | 283.8 | 349.5 | 81.2% | 76.8% | 84.9% |
| 2.5.1 | Emergency Department Patient Satisfaction: My Complaints Are Immediately Handled Appropriately | 0 | 354 | 3 | 9 | 67 | 195 | 80 | 1,402 | 1,770 | 79.2% | 77.3% | 81.1% |
| 0.0% | 100.0% | 0.8% | 2.5% | 18.9% | 55.1% | 22.6% | 275 | 354 | 77.7% | 73.1% | 81.7% |
| 2.5.2 | Emergency Department Patient Satisfaction: My Medical Condition Was Cured After Your Treatment | 0 | 353 | 0 | 10 | 85 | 180 | 78 | 1,385 | 1,765 | 78.5% | 76.6% | 80.4% |
| 0.0% | 100.0% | 0.0% | 2.8% | 24.1% | 51.0% | 22.1% | 258 | 353 | 73.1% | 68.2% | 77.4% |
| 2.5.3 | Emergency Department Patient Satisfaction: Detailed Explanation Of How To Use My Presciptions | 0 | 353 | 0 | 6 | 38 | 220 | 89 | 1,451 | 1,765 | 82.2% | 80.4% | 84.0% |
| 0.0% | 100.0% | 0.0% | 1.7% | 10.8% | 62.3% | 25.2% | 309 | 353 | 87.5% | 83.7% | 90.6% |
| 2.5.4 | Emergency Department Patient Satisfaction: Overall Satisfaction | 0 | 338 | 0 | 5 | 40 | 209 | 84 | 1,386 | 1,690 | 82.0% | 80.2% | 83.8% |
| 0.0% | 100.0% | 0.0% | 1.5% | 11.8% | 61.8% | 24.9% | 293 | 338 | 86.7% | 82.6% | 89.9% |
| Overall Satisfaction for ER | 0.0 | 353.1 | 0.8 | 8.0 | 53.8 | 209.6 | 80.9 | 1,421.1 | 1,765.3 | 80.5% | 78.6% | 82.3% |
| 0.0% | 100% | 0.2% | 2.3% | 15.2% | 59.4% | 22.9% | 290.5 | 353.1 | 82.3% | 78.0% | 85.9% |