Patient Survey Items: All 3 Indicators Graphed Together
Patient Survey Items: All 3 Indicators Graphed Together
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ERU016 Patient satisfaction in the emergency department
ER-2.1 Environment Implementation
ER-2.1.1 Hospital Transport and Parking Convenience
ER-2.1.2 Hospital Spacious without Crowding
ER-2.1.3 Appropriate Air-Conditioning (Hot, Cold), Good Lighting
ER-2.1.4 Waiting Area Seating Comfortable and Available
ER-2.1.5 All Floors Are Clearly Marked With Signs Or Bulletin Boards
ER-2.1.6 Treatment Room and Instruments Are Clean
ER-2.1.7 Toilet Facilities Are Clean
ER-2.1.8 Floors and Corridors Are Clean
ER-2.2 Waiting Time
ER-2.2.1 Waiting Time for Registration and Payment
ER-2.2.2 Waiting Time To Be Seen by Doctor
ER-2.2.3 Duration Of Consultation With Doctor
ER-2.2.4 Waiting Time for Laboratory Results
ER-2.2.5 Waiting Time for Prescriptions
ER-2.2.6 Waiting Time for Surgical Operations
ER-2.2.7 Waiting Time for Admission as Inpatient
ER-2.3 Service Attitude
ER-2.3.1 Triage Personnel Service Attitude
ER-2.3.2 Registration, Accounting Personnel Service Attitude
ER-2.3.3 Doctor Attitude Kind And Gentle
ER-2.3.4 Nurses Attitude Kind And Gentle
ER-2.3.5 Laboratory Personnel Service Attitude
ER-2.3.6 Pharmacy Personnel Service Attitude
ER-2.3.7 Security Guards Service Attitude
ER-2.3.8 Escort Nurses Service Attitude
ER-2.3.9 Volunteers Service Attitude
ER-2.3.10 Cleaning Personnel Service Attitude
ER-2.4 Medical Treatment Process
ER-2.4.1 Doctors Are Patient and Listen Attentively to my Medical Condition
ER-2.4.2 Doctors Meticulously Examine and Carefully Explain my Medical Condition
ER-2.4.3 Doctors Are Expert And Highly Skilled
ER-2.4.4 Doctors Respect My Privacy
ER-2.4.4.1 Nurses Respect My Privacy
ER-2.4.5 Nurses Carefully Explain The Process of Seeing The Doctor
ER-2.5 Results of Service
ER-2.5.1 My Complaints Are Immediately Handled Appropriately
ER-2.5.2 My Medical Condition Was Cured After Your Treatment
ER-2.5.3 Detailed Explanation Of How To Use My Presciptions
ER-2.5.4 Overall Satisfaction
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Article Information
Title:
Patient Survey Items: All 3 Indicators Graphed Together
Subtitle:
Patient Survey Items: All 3 Indicators Graphed Together
Author:
Article URL:
http://www.qi.org.tw/Quality/satpat/pat3ind.aspx
Created:
2011-05-01 15:43
Updated:
2011-06-06 09:52
Keywords:
Patient Survey Items: All 3 Indicators Graphed Together
Description:
Patient Survey Items: All 3 Indicators Graphed Together