| ID | Questionnaire Content | Chronic | Nanguo | Pediatric | ChiMed | Erji | Luji | Nanji | Yuansheng | Yunji | Youmin | Ludong | Pingji |
| 2.1 | Environment Implementation | n/a | 79.9% | 83.6% | n/a | 76.5% | 78.1% | 75.5% | 78.5% | 83.6% | 73.3% | n/a | 76.6% |
| 2.1.1 | Hospital Transport and Parking Convenience | n/a | 77.8% | 79.5% | n/a | 75.5% | 79.0% | 74.5% | 80.5% | 82.7% | 76.5% | n/a | 67.4% |
| 2.1.2 | Hospital Spacious without Crowding | n/a | 79.7% | 83.7% | n/a | 76.0% | 78.5% | 74.3% | 76.7% | 84.4% | 72.7% | n/a | 74.8% |
| 2.1.3 | Appropriate Air-Conditioning (Hot, Cold), Good Lighting | n/a | 82.1% | 84.1% | n/a | 77.8% | 79.6% | 76.1% | 79.0% | 84.4% | 74.1% | n/a | 78.2% |
| 2.1.4 | Waiting Area Seating Comfortable and Available | n/a | 76.2% | 83.1% | n/a | 75.0% | 78.5% | 75.4% | 77.4% | 83.9% | 71.3% | n/a | 75.3% |
| 2.1.5 | All Floors Are Clearly Marked With Signs Or Bulletin Boards | n/a | 81.7% | 84.7% | n/a | 76.4% | 78.6% | 76.1% | 79.3% | 83.5% | 72.9% | n/a | 79.0% |
| 2.1.6 | Treatment Room and Instruments Are Clean | n/a | 81.8% | 84.6% | n/a | 78.0% | 77.8% | 75.9% | 78.2% | 84.0% | 72.8% | n/a | 79.0% |
| 2.1.7 | Toilet Facilities Are Clean | n/a | 77.7% | 84.1% | n/a | 76.0% | 76.3% | 75.6% | 78.2% | 83.2% | 72.6% | n/a | 78.1% |
| 2.1.8 | Floors and Corridors Are Clean | n/a | 82.2% | 85.5% | n/a | 77.4% | 76.1% | 75.8% | 78.9% | 82.7% | 73.6% | n/a | 81.3% |
| 2.2 | Waiting Time | n/a | 77.4% | 82.1% | n/a | 76.5% | 79.6% | 77.4% | 77.9% | 82.1% | 74.7% | n/a | 75.2% |
| 2.2.1 | Waiting Time for Registration and Payment | n/a | 79.3% | 82.2% | n/a | 77.4% | 79.5% | 77.4% | 77.8% | 80.5% | 76.5% | n/a | 76.4% |
| 2.2.2 | Waiting Time To Be Seen by Doctor | n/a | 77.2% | 82.4% | n/a | 77.1% | 79.8% | 79.6% | 77.5% | 83.4% | 74.3% | n/a | 76.3% |
| 2.2.3 | Duration Of Consultation With Doctor | n/a | 79.8% | 83.0% | n/a | 77.7% | 79.5% | 80.2% | 78.6% | 82.3% | 73.1% | n/a | 76.3% |
| 2.2.4 | Waiting Time for Laboratory Results | n/a | 78.4% | 81.0% | n/a | 75.0% | 80.3% | 78.0% | 77.1% | 82.0% | 74.3% | n/a | 74.3% |
| 2.2.5 | Waiting Time for Prescriptions | n/a | 80.0% | 83.3% | n/a | 77.0% | 80.3% | 75.1% | 78.5% | 82.0% | 73.5% | n/a | 77.0% |
| 2.2.6 | Waiting Time for Surgical Operations | n/a | 73.1% | 81.0% | n/a | 76.0% | 79.6% | 67.7% | 77.6% | 82.5% | 75.2% | n/a | 74.5% |
| 2.2.7 | Waiting Time for Admission as Inpatient | n/a | 71.6% | 80.3% | n/a | 74.9% | 78.5% | 67.0% | 77.9% | 81.8% | 76.7% | n/a | 70.1% |
| 2.3 | Service Attitude | n/a | 82.3% | 84.6% | n/a | 78.7% | 81.0% | 80.8% | 80.9% | 85.2% | 77.8% | n/a | 80.8% |
| 2.3.1 | Triage Personnel Service Attitude | n/a | 81.6% | 83.9% | n/a | 79.4% | 80.5% | 79.1% | 80.4% | 85.8% | 79.9% | n/a | 80.2% |
| 2.3.2 | Registration, Accounting Personnel Service Attitude | n/a | 82.0% | 83.8% | n/a | 79.7% | 81.2% | 79.1% | 81.2% | 85.8% | 78.5% | n/a | 80.3% |
| 2.3.3 | Doctor Attitude Kind And Gentle | n/a | 83.2% | 84.5% | n/a | 79.1% | 81.4% | 81.5% | 81.5% | 86.4% | 76.2% | n/a | 81.3% |
| 2.3.4 | Nurses Attitude Kind And Gentle | n/a | 83.3% | 86.3% | n/a | 80.6% | 80.9% | 82.9% | 82.0% | 87.8% | 80.1% | n/a | 82.6% |
| 2.3.5 | Laboratory Personnel Service Attitude | n/a | 82.4% | 85.1% | n/a | 78.3% | 81.6% | 81.2% | 80.9% | 83.3% | 75.7% | n/a | 81.5% |
| 2.3.6 | Pharmacy Personnel Service Attitude | n/a | 82.5% | 84.4% | n/a | 77.9% | 81.1% | 80.0% | 80.5% | 85.4% | 77.0% | n/a | 80.3% |
| 2.3.7 | Security Guards Service Attitude | n/a | 82.1% | 84.4% | n/a | 78.7% | 81.1% | 80.9% | 81.3% | 81.2% | 76.1% | n/a | 79.6% |
| 2.3.8 | Escort Nurses Service Attitude | n/a | 82.7% | 84.2% | n/a | 77.7% | 81.1% | 82.9% | 80.4% | 85.1% | 78.5% | n/a | 81.3% |
| 2.3.9 | Volunteers Service Attitude | n/a | 82.4% | 84.5% | n/a | 77.1% | 80.9% | 82.1% | 80.6% | 84.8% | 78.3% | n/a | 81.4% |
| 2.3.10 | Cleaning Personnel Service Attitude | n/a | 80.4% | 84.6% | n/a | 77.8% | 80.0% | 78.8% | 80.1% | 85.7% | 76.9% | n/a | 79.4% |
| 2.4 | Medical Treatment Process | n/a | 82.3% | 84.6% | n/a | 79.1% | 81.2% | 81.2% | 81.4% | 85.7% | 79.1% | n/a | 80.1% |
| 2.4.1 | Doctors Are Patient and Listen Attentively to my Medical Condition | n/a | 82.0% | 84.1% | n/a | 80.0% | 80.7% | 80.6% | 80.9% | 84.4% | 79.4% | n/a | 79.0% |
| 2.4.2 | Doctors Meticulously Examine and Carefully Explain my Medical Condition | n/a | 82.0% | 83.9% | n/a | 79.7% | 81.5% | 80.9% | 81.7% | 85.0% | 78.5% | n/a | 79.3% |
| 2.4.3 | Doctors Are Expert And Highly Skilled | n/a | 81.7% | 83.3% | n/a | 78.4% | 81.5% | 80.4% | 80.7% | 85.5% | 77.5% | n/a | 78.6% |
| 2.4.4 | Doctors Respect My Privacy | n/a | 82.5% | 85.2% | n/a | 78.8% | 81.2% | 81.1% | 81.6% | 86.0% | 78.6% | n/a | 81.4% |
| 2.4.4.1 | Nurses Respect My Privacy | n/a | 83.2% | 85.2% | n/a | 79.5% | 81.7% | 81.8% | 82.1% | 86.7% | 79.5% | n/a | 81.7% |
| 2.4.5 | Nurses Carefully Explain The Process of Seeing The Doctor | n/a | 82.3% | 86.4% | n/a | 78.4% | 80.8% | 82.7% | 81.5% | 86.8% | 81.0% | n/a | 80.7% |
| 2.5 | Results of Service | n/a | 80.5% | 83.0% | n/a | 78.4% | 80.7% | 80.6% | 80.1% | 85.1% | 78.0% | n/a | 79.0% |
| 2.5.1 | My Complaints Are Immediately Handled Appropriately | n/a | 79.2% | 81.4% | n/a | 78.1% | 80.3% | 81.2% | 79.6% | 83.5% | 78.5% | n/a | 78.8% |
| 2.5.2 | My Medical Condition Was Cured After Your Treatment | n/a | 78.5% | 82.5% | n/a | 78.4% | 80.3% | 80.0% | 79.8% | 84.8% | 77.4% | n/a | 76.8% |
| 2.5.3 | Detailed Explanation Of How To Use My Presciptions | n/a | 82.2% | 84.0% | n/a | 79.2% | 81.1% | 80.0% | 80.7% | 86.0% | 77.2% | n/a | 79.6% |
| 2.5.4 | Overall Satisfaction | n/a | 82.0% | 84.3% | n/a | 77.9% | 81.0% | 81.3% | 80.2% | 86.1% | 79.1% | n/a | 80.8% |
| 2.6.1 | Will Come Again For Treatment At This Hospital | n/a | 91.9% | 96.5% | n/a | 70.3% | 87.0% | 77.2% | 92.6% | 98.7% | 87.0% | n/a | 82.9% |
| 2.6.2 | Will Recommend Friends And Relatives To Use This Hospital | n/a | 90.5% | 97.3% | n/a | 73.7% | 87.5% | 78.3% | 93.0% | 100.0% | 87.0% | n/a | 80.3% |
| 2.6.3 | Overall Satisfaction | n/a | 80.6% | 83.7% | n/a | 77.8% | 80.1% | 78.9% | 79.8% | 84.3% | 76.4% | n/a | 78.4% |
| 2.6.4 | Loyalty | n/a | 69.9% | 76.3% | n/a | 54.4% | 66.0% | 59.1% | 67.8% | 81.2% | 63.7% | n/a | 61.8% |